feed.move.live 

policies 

Terms of service 

OVERVIEW

Our Website is operated by Feed.MOVE.Live and is hosted by shopify inc. who provide us with an online ecommerce website that allows us to sell our services to you. We offer this site to you including all information, tools and services conditioned upon your acceptance of our terms, conditions and policies stated on this website.

By Visiting Feed.MOVE.Live and/or purchasing services from us, you are engaging in our service therefore agree to our terms and conditions stated on this website. These terms apply to all users, including but not limited to; contributors of content, customers, vendors, merchants, as well as browsers. Any new features added to our website will also be subject to our terms.

We therefore ask that you read our terms and policies prior to using our website. If you do not agree to all terms and policies, then you may not access or use any service.

We reserve the right to update, change or replace any part of our Terms and Policies by posting updates and/or changes to our website. It is therefore your responsibility to review our terms and policies periodically as continued use of our service constitutes acceptance of those changes.

ONLINE STORE

By agreeing to these Terms of Service you represent that you are at least the age of majority in your country of residence for example (UK 18 years old,) and or you have given consent to allow any of your minor dependents to use this site.

You may not use our Services for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

Feed.MOVE.Live reserve the right to decline services to anybody for any reason at any time.

In using our service, you understand that your content (not including credit card information), may be transferred unencrypted. For example, an email to you confirming your purchase which may involve transmissions over various networks and undergo changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks. Feed.MOVE.Live’s website is protected and encrypted using SSL securing the transmission of data between yourself and Feed.MOVE.Live’s website.

In using our service you agree not to reproduce, duplicate, copy, sell, resell or exploit any element of our Service, including and not limited to; product, information, imagery, services, and any contact on the website or email through which the service is provided, without written permission by us.

Headings included in this agreement are solely used for your convenience and will not limit nor affect any of our Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The material on this site is provided for general information only, and should not be used as the sole reason for making any decision. Feed.MOVE.Live maintains and updates information periodically to ensure information is kept current, however will not be held accountable for any information which is not complete or current.

Feed.MOVE.Live reserves the right to at any time and without notice; modify any existing content or services on our website although we are not obliged to do so. Changes may include but not limited to:

  • amend pricing for any of our products
  • amend any description or content
  • discontinue any product or service
  • posting of articles
  • modify any service
  • suspend any service
  • discontinue any services

Feed.MOVE.Live may include content which is not necessarily current and is provided for your information only.

Feed.MOVE.Live will not be liable to you or any third-party, for any modification to our services including but not limited to; price change, modification, suspension or discontinuation of any service.

You agree that it is your responsibility to check for any changes made to our website.

SELLING OF PRODUCTS OR SERVICES

Feed.MOVE.Live reserves the right to refuse or limit the sale of any Feed.MOVE.Live product or service to any person and may exercise this right at any time. This includes but is not limited to, reducing or declining any order or service requested.

Feed.MOVE.Live may choose to exercise their right to refuse any order placed by but not limited to; PT’s, Gym Owners/Managers, general competition, etc.

Products and services may solely be available through our online webstore, may have limited quantities and are subject to refund or exchange in accordance with Feed.MOVE.Live return policy.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

By purchasing through Feed.MOVE.Live, you agree to provide up to date information to complete the transaction such as but not limited to contact name, address, Billing address, phone number, email etc. The information provided by you will be deemed accurate by us and we take no responsibility for errors or mistakes in that information.

You warrant that the information provided can be shared by you and that it is not being unlawfully used to purchase goods from us. If the information provided by you is in doubt we reserve the right to cancel your service without notice.

THIRD PARTIES

Feed.MOVE.Live may provide access to third parties which we do not monitor or have any control. Feed.MOVE.Live are not responsible for examining or evaluating such content and therefore shall not be held liable for any harm or damages related to your optional use of third party links or tools. You understand that by following any current or future third-party link offered you do so at your own risk and accept that only the third-party warranties, terms and conditions apply.

We encourage you to read any relevant terms and policies attributed to the third party before engaging.

Feed.MOVE.LIVE  does not warrant the use of any third-party tools or websites.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Any comments or submissions made by you directly to Feed.MOVE.Live regarding but not limited to; creative ideas, proposals, plans, suggestions, contest entries, comments, whether it via email, social media, website, post, or otherwise. Feed.MOVE.LIVE reserves the right to, at any time, edit, copy, distribute, translate and/or publish.

We are and shall not be obliged to;

  • respond to any comment
  • maintain any comments in confidence
  • pay any compensation

We may but are not obliged to monitor, edit or remove content that we determine to be; threatening, unlawful, abusive, defamatory, libelous, offensive, violating service terms and/or policies, or any other content which we feel inappropriate.

As a user of this website you agree not to violate our terms or policies or the right of any third-party. You also agree that your comments will not be seen to be abusive, libelous, unlawful, defamatory, offensive, in violation of our terms and/or policies, contain any computer virus or other malware that could affect our operation of service or any third-party related websites.

We take no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

All Personal information is handled with due care, inline with our privacy policy and governing body.

ERRORS, INACCURACIES AND OMISSIONS

Feed.MOVE.Live take great care keeping its webstore up to date, however occasionally there may be typographical or imagery inaccuracies and/or omissions, in relation to product pricing, product descriptions, shipping charges and times, availability, offers etc. in the unfortunate event that this happens it could affect the true reflection of a product or service provided by us. We reserve the right to correct any errors and cancel any service request without any prior warning if the information in the service requested is incorrect.

We are under no obligation to update edit or clarify any information related to the service or related websites except where required by law.

PROHIBITED USES

You are prohibited from using this site or content for any unlawful purpose or from soliciting any third party to participate in any unlawful acts as well as;

  • harassing, abusing, harming, defaming, intimidating, or discriminating
  • submitting false or misleading information
  • uploading or transmitting any type of malicious code or virus
  • interfering with security features or our service or any related website

Feed.MOVE.Live reserve the right to terminate your use of our services and/or take legal action for violating our terms.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Feed.MOVE.Live work alongside reputable web providers to maintain our website, aiming to keep it error free, fast and secure, however, Feed.MOVE.LIVE cannot guarantee nor warrant that the use of our service will be timely, secure, or error-free.

You understand and agree that we may amend, pause or cancel our services at any time without notice.

You understand and agree that the use of this service is at your own risk.

You understand that all services and products provided by Feed.MOVE.Live will adhere to Feed.MOVE.Live returns Policy, and where it is clearly stated a product or service may be exempt from warranty or return

Neither Feed.MOVE.Live nor any director, employee, intern, supplier, contractor, officer, agent, affiliate, service provider or licensor, will be held liable for any claim, loss, injury, nor any direct, indirect damages including but not limited to, loss of savings, loss of data, loss of profits, loss of revenue, replacement costs, or any similar damages, resulting from the use of our website, service or products  .

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

INDEMNIFICATION

You agree to indemnify, Feed.MOVE.Live and its employees, associated businesses, agents, contractors, sub-contractors, licensors or any other associated party, defend and hold harmless from any claim or demand including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service

SEVERABILITY

If a term or policy set out by Feed.MOVE.Live are determined to be void, unenforceable and/or unlawful in your particular jurisdiction, our liability shall be limited to the full extent of the permitted law. This amended liability will only apply to the terms deemed unenforceable within our jurisdiction but will not affect the validity nor enforceability of any other terms or policies outlined by Feed.MOVE.LIVE.

TERMINATION

All liabilities and obligations of the parties incurred at the time you engaged in our service will succeed the termination of this agreement.   

Our terms of service are effective until the point of termination by either you or Feed.MOVE.Live (received in writing). You may terminate Feed.MOVE.Live terms of service at any time by either ceasing to use our services and/or by notifying us that you no longer wish to use our services (both attract a 1 month notice period).

If Feed.MOVE.Live has reason to suspect that you have not complied with any element of our terms or policies, we are at liberty to terminate this agreement at any time without notice. You will be held liable for all amounts up to and including the termination period (1 month). We may also choose to deny you access to any service supplied by Feed.MOVE.LIVE thereafter.

ENTIRE AGREEMENT

Feed.MOVE.Live terms and policies have been published on our site and by engaging in the use of our service you agree to all terms outlined. Operating rules, Terms of service, and policies published by Feed.MOVE.Live on its site constitutes the holistic agreement between you and Feed.MOVE.Live, and governs the use of our services which supersedes any prior agreements, proposals, communications between you and Feed.MOVE.Live (Including but not limited to; any prior terms, policies or communications be it verbal or written).   

Exercising or enforcing any right or provision of these services will be done at our discretion and any failure to do so shall not waiver any right or provision to do so in future.

Any misinterpretation of our terms or policies shall not be construed against the drafting party nor Feed.MOVE.Live.

GOVERNING LAW

Any terms of service, policy and any separate agreements whereby we provide you services shall be governed by and constructed in accordance with the laws of the UK and jurisdiction and venue in the courts of Plymouth UK.

Changes

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Feel free to contact us via our “contact us” page, if you have any further questions about the Terms of service or policies.

 

Cancellation policy   

OVERVIEW

We at Feed.MOVE.Live are aware that circumstances can change, and at some point you will need to cancel your membership. We aim to keep our cancelations process simple to ensure you can cancel your membership with ease. However, as we continually aim to improve our services, we do like to ask a few questions at the time of notice.

The Process

  1. Notify us one month in advance of your departure, using the cancelations form (add link) We would really appreciate it if you answered all questions honestly, as we cannot make positive changes without this.
  2. A prorated invoice will then be sent to you, which will outline the balance up to the end of your membership period.
  3. Join us on your last day for a session, a slice of cake and a warm send off.

Keep in touch

We love to stay in touch with our members. If you are staying in the area or moving away and would like to stay in touch; follow us on Facebook, Instagram and/or sign up to our newsletter and keep up to date what were doing next. Alternatively, pop in for a coffee and cake whenever you like, we’d love to see you again.

 

 

membership terms 

 

OVERVIEW

This document outlines the agreement between Feed.MOVE.Live and you as a member. It highlights engagement and operational rules to both parties keeping things honest and transparent.

The terms stated in this document will become binding once you receive confirmation from us, confirming that your application was successful. At this point you will also be entitled to all access privileges outlined for the membership you have selected.

Membership AGE + CONSENT

By applying for a membership with Feed.MOVE.Live you agree to these terms and represent that you are at least the age of majority (18 years old) and/or you have given consent to allow any of your minor dependents to enroll in a membership or activities provided by Feed.MOVE.Live. 

FEES AND CHARGES

Joining fees (if applicable) along with your first month’s membership fee will be collected by us via direct debit within the first 5 days of signup, or at the time of purchase via debit/ credit card. These payments are non-refundable under any circumstances (with the exception of the money back guarantee outlined below). As with a lot of other businesses our joining fees are to cover the cost of an Feed.MOVE.Live induction and the initial administration/setup costs for new members.

Your second and subsequent months Direct debit’s will be taken on the date you joined Feed.MOVE.Live, and each month subsequent. These payments are non-refundable under any circumstances.

You agree to inform us of any changes to the membership details provided immediately (i.e contact details, address, payment details etc.)

If a payment (direct debit, or any other) is not made/received for whatever reason, you will be liable for an administration fee of £20.00 on top of the outstanding payment. If you are notified that a payment has been missed and have not cleared the balance within 7 working days. Feed.MOVE.Live reverves the right, at our sole election to either suspend or terminate your membership.

If you wish to change your membership tariff, there may be an admin fee applied at the time of change.

If you wish to Freeze your membership for periods between 2 and 10 months, you may do so at a small cost. Please contact us for further information via our contact us page.

PRICE ADJUSTMENTS 

Due to economic changes we may need to increase membership prices. The decision to increase charges wont me made lightly. In the case that Feed.MOVE.LIVE increases membership pricing, we will give you a minimum of 1 months notice, making it clear to you what the new cost of your membership will be. During this period you can exercise your right to terminate your membership, however if you do not terminate within the timeline given (if applicable) your membership will be increased inline with notice issued.

 

CANCELLATIONS

CONTACT MOVE@FEEDMOVELIVE.COM

ACCESS ABUSE POLICY 

Your biomatrix access has been issued to you and is to be used by you only and only you. We monitor this closely in the interest of our members safety and security. You are responsible for making sure you do not allow any third party through (tailgating), unless they have access to the area they wish to enter (they need to pass as green on the biomatrix system).

Access to classes – Some levels of memberships have restricted access to classes, if you find that you required more classes than your membership allows, please speak to a member of staff to adjust your membership and access.

Signing in to classes – For quality purposes Feed.MOVE.LIVE operates systems for class check-ins. As a member at Feed.MOVE.LIVE, you have access to this platform and are required to check into every class you attend. If you do not sign into a class, and refuse to when requested, Feed.MOVE.LIVE reserves the right to suspend or terminate your membership immediately without notice.

Additional charges or cancelation of memberships relating to Access abuse.

If you refuse to cooperate with an investigation, or we have reasonable grounds to believe that you have knowingly allowed an unauthorized individual(s) to access Feed.MOVE.LIVE (through any door with Biomatrix) and/or use its equipment. We reserve the right to take the following action in addition to any legal rights we have;

 (1.) cancel your membership and access rights immediately without notice.

 (2.) apply a penalty charge to your membership fee, to reflect the equivalent in membership cost for the period we believe you have allowed the third-party(s) to use the facilities at Feed.MOVE.LIVE.

(3.) hold you responsible for the conduct of the individual(s) while on our premises, and liable for any loss incurred because of that conduct.

Hive Cafe

Feed.MOVE.LIVE has collaborated with Hive Café, in the hope of creating a well-rounded, healthy, and relaxed environment. 

Please be aware that Hive Café also has a few simple Rules of engagement that we’d ask you to Respect;

  1. Please do not leave items unattended.
  2. Please ensure you are fully clothed.
  3. Please be courteous of others (avoid talking across the room and using fowl or abusive language).
  4. Please leave your pets outside or in designated area

 

OTHER TERMS

  1. You agree to adhere to the terms and conditions, Rules and Policies set by FeedMOVE.LIVE.
  2. To the best of your knowledge you are in good health and capable of engaging in activities and exercises provided by Feed.MOVE.LIVE, and such exercise would not be detrimental to your health, safety, well-being or physical condition. Also, you will advise us immediately should your circumstances change.
  1. Feed.MOVE.LIVE will not be held responsible for any lost or stolen items.
  2. We may terminate this agreement if you are in breach of Feed.MOVE.LIVE Terms + Conditions, Rules or policies with immediate effect without notice.
  3. If we decide not to take action or take a more lenient approach in the case of any breach of this agreement, it will not prevent us from enforcing these terms at a future date.
  4. In the case of an ongoing issue, we may assign the benefit of this agreement and our rights to a third party once we’ve given notice to you.
  5. From time to time, we may need to attend to maintenance issues, therefore close part or all of Feed.MOVE.LIVE. We aim to run any maintenance in off peak hours and notify you ahead of time, however, on the odd occasion (in the case of an emergency) this may not be possible. In the event this does happen, unfortunately you will not be entitled to a part or full refund. We will not be held liable or responsible for failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
  6. We are not liable for any monies outstanding which have been paid to a Personal Trainer. Private Personal training sessions are arranged directly with the Personal Trainer and not receipted by Feed.MOVE.LIVE.
  7. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
  8. This agreement is governed by English Law.

 

PRIVACY  

CONTACT DETAILS 

Feed.MOVE.Live

30c Estover Close, Estover, Plymouth, Devon, PL6 7P

EMAIL – MOVE@FEEDMOVELIVE.COM

Feed.MOVE.LIVE is a trading name of Looselabel Ltd registered number 09682410 VAT number 217780496

PURPOSE OF PROCESSING DATA 

The data you provide is used to complete the purchasing transaction initiated by you and to ensure the correct level of access is applied to your membership.

LAWFUL BASIS FOR THE PROCESSING 

Lawful process (2) “The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.”

The contract is for the supply and delivery of services paid for by the purchaser. The purchaser is the initiator of the contract between the two parties by choosing to purchase services through Feed.MOVE.Live online store.

PERSONAL DATA OBTAINED 

In order to process your purchase, we obtain the following information from you.

Name, Address (billing address), email, phone number, credit card information and services purchased

We do not hold or ask for any information relating to health, sexuality, and religious beliefs

RECIPIENTS OF PERSONAL DATA 

In order to take payment for the services ordered, your credit card details are shared by you with an authorized credit card processor who authenticates your details and takes payment from you. Feed.MOVE.Live does not hold or process this information and is paid by the credit card processor via bank transfer.

 

WHERE IS YOUR DATA STORED 

Feed.MOVE.LIVE uses secure cloud services to manage their website, accounting and process orders raised by the general public. It also uses cloud services to run marketing campaigns to bring awareness of its services to the general public.

Our data service partners are: Shopify, Xero, Stripe, PayPal and Microsoft 0365 who are accredited to the highest of security standards.

The marketing services we use: Facebook, Instagram, Google, Bing

RETENTION OF PERSONAL DATA 

For services and accounting regulations we retain your data (with the exception of credit card information which is not held by us and is not identifiable in its complete format after processing) for no longer than a period to cover the services requested or comply with regulations. The information held for that period will be:

Name, address (billing address), email, and services purchased which is the basic information necessary to identify the transaction.

RIGHT TO LODGE A COMPLAINT 

You have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data relating to you infringes the General Data Protection Regulation. If you have any concerns, please contact us in the first instance to see if the concern can be explained / resolved which wouldn’t affect your right to complain to a supervisory authority.

THE SOURCE OF PERSONAL DATA 

We do not source your personal data from anyone but you.

OBLIGATION TO PROVIDE PERSONAL DATA 

You are under no obligation to provide any personal data to Feed.MOVE.Live, however your Service request cannot be processed without the key information requested.

AUTOMATED DECISION MAKING 

We don’t carry out any kind of automated decision making using personal data.

PRIVACY NOTICE 

This privacy policy is always available on our website and will be brought to your attention from time to time using email, social media and or our website to ensure it is completely visible and transparent to you.

PERSONAL DATA FROM OTHER SOURCES 

We do not request and or store personal data from any other sources other than you.

PERSONAL DATA SHARED WITH OTHERS 

We do not share your personal data with others. We use your email address to contact you and only you.

CHANGES TO PRIVACY INFORMATION 

We take the safety of your information seriously and to improve our quality standards regularly review what, why and how we use this information.

If we planned to use personal data for a new purpose, we would update our privacy information and communicate the change to individuals it may affect before starting any new processing with the ability to opt in or out at any time.

DRAFTING PRIVACY CHANGES 

We undertake information audits to find out what personal information we hold and what we do with it.

We put ourselves in the position of the people we are collecting information about.

We carry out user testing to evaluate how effective our privacy information is.

DELIVERING INFORMATION ABOUT PRIVACY CHANGES

When providing privacy information to individuals we use a combination of appropriate techniques such as but limited to:

email, social media, dashboards, web site notices, icons, mobile and smart device functionality

 

 

 

 

STAY CONNECTED 

YOU HAVE SUBSCRIBED

To email updates from Feed.MOVE.Live which are only managed by Feed.MOVE.Live and wholly owned companies. Your data is not shared with any third party be that contractor, partner or affiliates.

THE PROTECTION OF YOUR INFORMATION

We take the protection of your information seriously and you may or may not be aware that the law is changing. On the 25th May 2018 the General Data Protection Regulation (GDPR) becomes law in the UK and will bring into force new obligations that we must follow when using your personal data.

WITH THAT IN MIND 

We would like to know if you would like to continue subscribing and us using your email address for the purpose of sending you updates and messages about Feed.MOVE.Live and its services.

To help build awareness, Feed.MOVE.Live uses technology to promote its services such as websites, social media and emails. We do not share your information with others and we do not promote others products or services using your information.

We hope you enjoy the services supplied by Feed.MOVE.Live and hope you will want to stay connected and tell your friends.

IF YOU DO OR DON’T WANT TO BE CONTACTED 

Even though you have already told us you would like to be contacted we would like to make it clear that you can change that decision at any time and hope we have made it easy for you to tell us.

Every time you receive correspondence from Feed.MOVE.Live you will have the opportunity to unsubscribe by following the link in the email.

If you would like to unsubscribe now, please follow the link provided with the email.

If you prefer email us and we will remove you from our list

YOU CAN CONTACT US

Feel free to contact us via our “contact us” page, if you have any further questions about how we use and protect your data or would like to unsubscribe.

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